Refund & Cancellation Policy

1. Overview

At Shiftelio, we value your satisfaction. This policy outlines the terms for subscription cancellations and refund requests. Please read it carefully before purchasing a subscription plan.

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings dashboard. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for subsequent billing cycles.
• Access to paid features will be removed at the end of the billing period.
• Your data will be retained for 30 days post-cancellation, after which it may be permanently deleted.

3. Refund Eligibility

We offer refunds under the following conditions:

• 7-Day Refund Window: If you are not satisfied with the Service, you may request a full refund within 7 days of the initial subscription charge by contacting our support team.
• Technical Issues: If the Service was unavailable or significantly impaired for a continuous period exceeding 72 hours due to factors within our control, a pro-rated refund for that period may be considered.
• Duplicate Payments: If you were inadvertently charged more than once for the same period, we will process a full refund for the duplicate charge.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 7-day refund window has passed (for non-technical reasons).
• Partial months or unused days of an active subscription.
• Accounts terminated due to violations of our Terms of Service.
• Change of mind or switching to a competitor after the 7-day window.

5. How to Request a Refund

To request a refund, please email us at support@shiftelio.com with:

• Your registered email address.
• The date of the charge and the payment reference ID (available in your billing history or Razorpay receipt).
• The reason for the refund request.

6. Refund Processing Time

Approved refunds will be processed within 5–7 business days. The refund will be credited back to the original payment method used for the transaction (credit/debit card, UPI, net banking, etc.) through Razorpay. Depending on your bank, it may take an additional 3–5 business days for the amount to reflect in your account.